F.A.Q.

Already using Dolly Drive? Or are you about to? Read our Tips for Getting Started

What is Dolly Drive?
How does it work?
How Does Dolly address Time Machine’s limitations?
What do I need to do?
How quickly can I back-up?
Is it safe?
What is Time Machine again?
How do I restore my digital life?
How does Dolly Drive compare to other cloud storage competitors?
What do you mean by storage?
What is a Backup ?
What is an Archive ?

What is Dolly Drive?

Dolly Drive is remote storage with multiple capabilities that you can use however you want- versioned online backup, versioned local backup, file syncing across multiple computers & devices (Dolly Sync), virtual storage that saves hard drive space (Dolly Space), and a bootable clone for immediate recovery in mere minutes. Originally, a specific cloud solution for Apple’s Time Machine (still available in Snow Leopard), Dolly Drive now features our own platform which provides the same benefits of Time Machine but with greater control, faster speeds, and minimal impact on your resources.

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How does it work?

When left at the default settings, Dolly Drive automatically backs up everything in your user folder – docs, photos, tunes, videos, and other files. It will perform a backup every hour unless you use the scheduling assistant to customize your setting. Both our own platform and our Time Machine solution (only in Snow Leopard) create a backup snapshot of your data and then Dolly Drive stores the data online in a virtual cloud of intelligent hardware storage devices. This cloud is accessible anytime and from anywhere.

Files & folders placed in Dolly Space are accessible from your other Dolly Drive enabled Macs, your mobile devices enabled with our free iDolly app, and any web browser using our secure log-in. These files reside in both the cloud, and on your hard drive, and sync when any changes are made. Files & folders placed in Dolly Space can reside only in the cloud, but are accessible directly from your desktop, from a web browser, or on any iDolly enabled device. Files & folders in both of these locations can be shared with others.

Dolly Clone creates an exact replica of your entire OS and computer on an external hard drive that you can actually boot up from. You must have an external hard drive to use this feature. It is highly recommended as a bootable clone is an essential component of any true backup solution.

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How Does Dolly Address Time Machine’s limitations?

Our cloud storage removes the limitations Time Machine users face when storing data in a physical location. Thanks to Dolly Drive, you’ll no longer have to worry about not being able to access data. However, because Time Machine is designed for local backup, there are issues that we cannot fix. That is why we advise Lion and Mountain Lion users to use our latest Dolly Drive version which gives you many of the same benefits but with more stability and speed. Either way, both allow you to:

  • Back up or access your information, wherever you are
  • Store your data on hardware that’s way more reliable than your home external hard drive
  • Know that your data is protected in the event of a power surge (which often results in losing both computer and hard drive backup data)
  • Free yourself from the worry involved in storing and maintaining physical hard drives at your home or business.

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What do I need to do?

Beyond connecting to the Internet regularly, you’ll need to:

  • Subscribe to Dolly Drive services
  • Install the Dolly Drive app & iDolly app on your devices and enter your username and password.
  • Follow our Start Up guides or request a Dolly Together session where our support team will walk you thru setup on a live call.
  • Click Backup Now in the Cloud Backup portion of the app, start backing up & start syncing!

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How quickly can I back everything up?

Once you’re initial backup is complete, your regular (interval) back-ups take just a few seconds. You probably wont even realize it’s doing it for you. That’s why it’s so great. However, your initial backup does take a good deal longer. The truth is, there is a lot of data passing through your internet connection. This is the same for any online storage service. Whoever you use, your initial backup is going to take hours to complete, even a few days based on how much data you are storing. Dolly’s exclusion features help you easily decide what data is most important and what may not be necessary to back-up although we’ve made it smartly start by only backing up what we know people usually want and not the programs and apps that they dont need in the could. Storing in stages can help make it go faster too. But once you’re done, it’s fast. Check out our tips on getting started with Dolly Drive.

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Is it safe?

We understand that security means different things to different people. As such, Dolly Drive security operates on three different levels:

  • Authentication encryption. User name and password are encrypted.
  • Data transmission over secure tunnel. When your data travels from your computer through a virtual “tunnel” to Dolly Drive, we ensure that even if someone sees the tunnel they will not be able to pick up your information because the data will be scrambled.
  • Data storage at Dolly Drive data centers. Encapsulated in virtual storage technology, the data is not accessible by our technicians without direct authorization by the data owner (the subscriber). And when access is granted, we cannot just click on the data and see it – the process is multi-leveled and complex.

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What is Time Machine again?

Time Machine is Apple’s incredibly easy and free backup software available to all Apple users. http://www.apple.com/macosx/what-is-macosx/time-machine.html

However, our newest versions of Dolly Drive do not utilize Time Machine. We provide the same benefits but in a proprietary platform with better stability and speed.

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How do I restore my digital life?

Open the App from your Dock, Applications folder, or Status Bar, select the Cloud Backup button, and search for the file or folder by Application or Filename. Highlight what you want to bring back and hit the restore button. With Dolly Drive you can do this from any location, even midflight!

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How does Dolly Drive compare to other cloud storage competitors?

Here is what the difference is – we are the only all-in-one cloud & backup solution designed exclusively for the Mac experience.

There are other services that provide the ability to do online backup. Another group of services allow you to sync your files across your machines and devices. Yet other groups let you create bootable clones. And even others let you store files off your hard drive and in the cloud. However…only Dolly Drive lets you do all of those things in one single application, for a single price. And only Dolly Drive designs it from the ground app for the Mac experience.

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What do you mean by remote storage?

Remote storage is online Internet storage. It’s having a hard drive that is not physically located in your home (or anywhere nearby) and is accessible online, anytime and from anywhere on your Mac, mobile device, or from a web browser. And better yet, our remote storage is designed to work specifically and exclusively for Macs.

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What is a Backup ?

The ability to store multiple versions of your files and folders to an external storage is considered a Backup. A Backup differs from an Archive because it makes multiples copies of the the files according to a scheduled interval. With a Backup running regularly you have the ability to restore a file from a specific date and time.

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What is an Archive ?

An Archive is the manual action of copying files from on storage unit to another one. For example a Mobile Me user may copy files from their local drive to their iDisk drive. The action of copying the file to secure it in a different location is called Archiving. An Archive is usually a single copy instance of a file that resides on your computer. The Archive file does not represent the latest version of your document but what the document was at the time it was copied from your compute.

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